Your details and how we use them.
What we collect when you get in touch about a room or a table, what we do with it, and your rights. Last updated 26 October 2026.
Who we are
The Border Tavern, 121 Annan Road, Gretna DG16 5DN. We decide how the information you give us is used, which makes us the data controller. Phone us on 01461 337465 with any question about your details.
What we collect
Only what you choose to give us. Through the enquiry form that can be:
- your name, so we know who we're talking to
- a phone number or email address, so we can reply
- the dates, number of guests and room you're asking about
- anything you write in the message box
If you ring us, email us or book in person, we note what we need to sort out your room or table.
How we use it
To answer your enquiry, arrange your room or table, and keep a record of bookings. We don't use it for marketing unless you've asked us to, and we never sell it or pass it on to anyone to sell to you.
Our lawful basis
When you ask us about a room or a table, we use your details because it's in both our interests that we reply (legitimate interests). When you go on to book, we use them to provide the room or table you've booked (contract).
Who sees it
- The team at the inn, who answer enquiries and take bookings.
- Cascade Digital, who built and look after this website, receive a copy of form enquiries so they can check the form is working. They don't use your details for anything else.
- The company that hosts the website, and our email provider, handle your enquiry in passing as it's sent.
- Anyone the law requires us to share it with.
How long we keep it
Only as long as we need it to deal with your enquiry and any stay or booking that follows, and to keep the business records the law asks of us.
The website itself
The enquiry form emails your message to us. The website keeps a short log of when each form was sent, with the email or phone number you gave and your connection's IP address, so we can check enquiries are arriving and stop spam. Your message isn't kept on the website. The map on our pages only loads from Google when you press the button to show it; Google's own privacy policy applies from then on. Our fonts and images come from our own site, not from other companies. For cookies, see our cookies page.
Your rights
You can ask us for a copy of the information we hold about you, ask us to correct it or delete it, and object to how we use it. Ring us or ask at the bar and we'll deal with it within a month.
If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.